Wi-Tribe Customer Care
I sent an email to wi-tribe (Philippines) last January 31, 2010 to inquire if wi-tribe has coverage in my area. I used their “Request for Coverage Info” form in their website. They replied via email on Friday, 05 February 2010.
Yep, it took them five days to respond.
What does this tell us?
This tells us that it is better to call them up at 31-TRIBE instead of sending them email.
When I called them up, they told me that half of my subdivision is covered by wi-tribe 4G Philippines, and that they will get back to me with details if my street is included in the covered half.
(I called them up around Feb 1, and they responded immediately, since we were speaking with one another over the phone.)
Anyway, it’s good to know (after 5 days) that our street is not covered. At least, they got back with that piece of information.
It would’ve been more convenient if wi-tribe Philippines simply posts a list of covered areas on their website. It helps save time.
Are you a wi-tribe subscriber? If you are, please share with me how well their customer care or support group takes care of your inquiries, and if you’re satisfied with how fast they reply to your questions. Thanks!
First posted on Friday, 05 Feb 2010
Hi Mr. Viloria,
We tried getting in touch with you through call and SMS. We hope you received our message.
As part of our customer service, we want to ensure that your area is covered with our service, and we are willing to send a representative to check for coverage in your area.
Let us know if you are interested so we can set a schedule.
Regards,
wi-tribe ,)